Then there was the site that was a guide to hotels. While they had lots
of great information on the showcased hotels, it took way too many
clicks to find it all. For instance, if you clicked the "Bed and
Breakfast" link on a top-level page, rather than taking you to a list of
the B&B's it took you to a page describing what bed and breakfasts were
all about. And even when you clicked a particular city link within the
B&B section, you still were not taken to a page that provided the lists
of B&B's in that city. Instead, you got a whole lot of information on
how the site reviewed and rated the B&B's that they were eventually
going to show you.
If you didn't leave in frustration at that point, you could then click
through and find the listings and the reviews, which were great. But
many users probably didn't make it that far and Google eventually
stopped ranking the site as highly for important keywords such as "...
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